FAQ
📦 Orders & Pickup
Q: How do I place an order?
A: You can place an order directly through our website. Simply select your items, choose pickup or delivery (if available), and complete checkout.
Q: Do you offer local pickup?
A: Yes! Local pickup is available at checkout. Pickup details and times will be sent in your order confirmation email.
Q: How will I know when my order is ready?
A: You’ll receive a “Ready for Pickup” notification by email once your order is prepared.
Q: Can I reschedule my pickup time?
A: Yes, please contact us as soon as possible before your scheduled pickup time.
🍰 Products & Ingredients
Q: Are your pastries handmade?
A: Yes! All pastries are handmade in small batches to ensure freshness and quality.
Q: Do you offer custom orders?
A: Custom orders may be available depending on availability. Please contact us before placing your order.
Q: Do you accommodate food allergies?
A: We do our best, but our kitchen handles common allergens including dairy, eggs, wheat, nuts, and soy. We cannot guarantee allergen-free items.
💳 Payments & Gift Cards
Q: What payment methods do you accept?
A: We accept major credit/debit cards and Shopify-supported payment options.
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available and can be used on any product in our shop.
🔁 Refunds & Cancellations
Q: Do you accept returns or refunds?
A: Due to the nature of baked goods, all sales are final. Please contact us if there is an issue with your order.
Q: What if my order is incorrect or damaged?
A: Contact us within 24 hours of pickup with your order number and details.